SUPPLY CHAIN & LOGISTICS
Shipment Visibility Tower
Fluidata developed a comprehensive visibility and analytics portal for a large 3PL logistics firm, enabling real-time tracking of shipments and providing customers with a user-friendly interface to access critical shipment data, upload/download documents, and interact with customer service through chat. The firm already had a simple tracking system in place, Fluidata’s solution elevated the entire experience by replacing the same.
10+
Real-time Data Frameworks
100k+
Shipments Tracked/Year
Emission Analytics
Analytics for the Modern World
Business Challenge
A 3PL firm looked to provide their customers with real-time visibility into shipments. Customers demanded transparent shipment tracking, and a centralised platform for documents & communication. This led to inefficiencies, increased customer service inquiries, and customer dissatisfaction.
Fluidata’s Solution
Fluidata designed and implemented a customised visibility tool that integrated with the firm’s existing logistics systems.
Real-Time Tracking: Developed a tool to track and trace shipments in real-time, ensuring up-to-date information.
Customer Portal to access shipment details, analytics, upload/download documents with inbuilt chat.
Provided customers & internal decision makers with analytics on their shipments, driving critical decisions.
Business Impact
We are currently seeing the impact of this project unfold:
Improved transparency and access to shipment information, leading to higher customer satisfaction.
Simplified document management and communication processes, reducing operational inefficiencies.
Positioned the firm ahead of competitors by offering a comprehensive, user-friendly portal.
Expectations of Elite customers are being managed.
