Impact Created
Internal & External System Integration
Fluidata assigned a dedicated team that integrated internal process management data and external shipment positional information into a unified, live visibility portal.
Drastic Reduction in Support Volume
Minimized customer service inquiries by replacing manual tracking updates with a self-service client visibility portal.
100k+ Shipments Tracked Annually
Built a resilient tracking architecture capable of monitoring and updating hundreds of thousands of global shipments in real time.
The Challenge
A leading global 3PL firm found itself struggling to keep up with customer support due to a legacy customer tracking interface. While a rudimentary tracking system was in place, it failed to provide the granular, real-time visibility that modern enterprise clients demanded.
Customers were left in the dark, and threatened discontinuity due to:
Imprecise shipment statuses.
Slowed customer inquiry support.
Delayed exception handling.
The logistical supply chain was fragmented; clients had to rely on separate communication channels and disconnected systems to upload customs paperwork, manage shipping documents, and contact support. The firm urgently needed a full-time team to replace its basic system with a comprehensive, enterprise-grade Visibility Tower that could aggregate live data and offer a premium, unified user experience.
Fluidata's Solution
Fluidata deployed an assigned team, enriched with industry context, that designed, developed, and deployed a customized Shipment Visibility Tower which now seamlessly operates with the firm’s core logistics infrastructure. The visibility solution integrated complex data sources that were a part of niche internal procedures, and data from external vendors.
The newly installed real-time data solution:
Could trace over 100,000 shipments a year, ensuring up-to-the-minute status accuracy for global freight movement.
Includes a sophisticated, user-friendly customer portal.
Serves as a centralized platform where clients can access deep shipment analytics, manage and transfer critical logistics documents, and interact instantly with support via an inbuilt live chat system.
By transforming raw tracking data into a transparent, interactive customer experience, the solution successfully safeguarded elite client relationships and gave the firm a distinct competitive advantage in the global market.
Surfacing Real-Time Shipment Intelligence for Supply Chain
A global 3PL needed to replace its limited shipment tracking experience with real-time visibility for customers and internal teams. Fluidata deployed an assigned data engineering team to integrate live shipment data with internal logistics systems and build a unified visibility portal. The solution now tracks 100,000+ shipments annually while giving customers direct access to shipment updates, documents, and support.
Technology
AI Chat Interface, Zoho Analytics, Customer Portal Interface
Industry
Supply Chain & Logistics
Client
Mumbai Based Global 3PL Leader
Services
Data Engineering, Advanced Analytics, Forward Deployed Engineers (FDEs)
The Fluidata Impact
Explore More Stories
Driving Cloud Modernization for a World’s Top 100 University
Deployed a comprehensive "Enhance + Migrate" modernization strategy...
Higher Education
Crafting Advanced Analytics for Team Global Logistics (TGL)
Delivered a tailored data warehouse and fixed fundamental DQ issues...
Supply Chain & Logistics
Unlocking Multimodal Shipment Lifecycle for a Market-Leading 3PL
Transformed fragmented logistics data into an agile decision engine...
Supply Chain & Logistics