We've worked closely with one of our B2C client to unlock a whole new level of success. By harnessing the power of data, we've helped them gain a significant competitive advantage while streamlining their data operations and saving costs. The real game-changer, though, has been the access to real-time analytics, which has given our client unprecedented insights into their customers. Armed with this knowledge, they've been able to make agile decisions and truly put their customers at the center of their business. This transformation has positioned them as a modern, customer-first company ready to thrive in today's business landscape.
Overview
Industry:
Technology, Direct-to-customer
Technologies:
Qlik, Python, ETL, Cloud Data Warehouse
Services:
Data Strategy and Roadmap
Enterprise Analytics
Cloud Modernisation
Our Solution:
Impact Created:
＞ The Fluidata team analysed and mapped all the business requirements and existing systems, ensuring we understood our customer's unique needs and challenges.
＞ With a focus on modern data architecture and industry best practices, we developed a new data architecture and design that seamlessly integrated our customer's existing tools. This integration maximised efficiency and effectiveness in handling critical business data.
＞ Fluidata provided recommendations for optimising system integration and data flow, identifying potential bottlenecks and implementing streamlined processes for smooth and efficient data transmission across the enterprise.
＞ We devised a comprehensive strategy and architecture for integrating both external and internal data sources. This integration allowed our customer to leverage a wide range of information to inform their decision-making.
＞ We spearheaded the implementation of a cutting-edge self-service analytics platform. This platform empowered our customer's users to access and analyse critical business data, enabling them to ask key questions and make informed decisions based on real-time insights.
＞ By unlocking hidden customer insights and enabling data-driven decision-making, our client was able to respond swiftly to gain a significant competitive advantage.
＞ Our customer experienced a significant reduction in data complexity which led to cost savings in data management, maintenance, and operational efficiencies.
＞ The self-service analytics platform empowered business users to make timely, data-backed decisions.
＞ Customer first insights enabled users to personalise their offerings, improve customer experiences, automate best actions and significantly improve retention.
＞ With a well-defined roadmap and a trusted single source of truth, our customer's decision-making process became more agile and reliable
Problem Statement:
Our customer, dedicated to putting their customers first, faced a significant challenge in comprehending essential business data across various departments, particularly in understanding their customer's journey. They sought a data modernisation strategy to unlock insights and empower data-driven decision-making.